Did you know that as an airline passenger, you have certain consumer rights under United States federal law? The U.S. Department of Transportation (DOT) governs “fly rights,” which covers areas such as:
🎫 Ticket pricing
🛄 Baggage issues
✈️ Delayed and canceled flights
Additionally, you can file complaints about airline services with DOT’s Office of Aviation Consumer protection related to consumer and civil rights matters such as:
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Lost, delayed, or damaged baggage
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Refunds
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Travelers with disabilities
